Frequently Asked Questions

Get answers to common questions about Custom Massage Voucher - 90 Mins.

The voucher pre-pays a full 90-minute personalized massage including a consultation, therapist time, chosen techniques, and basic aftercare advice. It covers the session cost; any add-ons or retail purchases are paid separately. Booking and voucher details are provided at purchase.

To redeem, book online or call our reception and provide the voucher code. Mention preferred therapist, techniques, or concerns. Bring the voucher or confirmation to your appointment. Redemption slots depend on availability and standard booking and cancellation policies apply.

Yes. Each 90-minute session begins with a consultation to set goals and select techniques. You can request adjustments during the massage and switch focus areas or pressure, ensuring the experience meets your needs and comfort throughout.

Gratuity is not included in the voucher price unless explicitly stated. Tips are appreciated and may be added in-person or online. Standard gratuity ranges are 15–20% based on satisfaction; you can also prepay a tip when redeeming if preferred.

Vouchers are valid for 12 months from the purchase date unless a different term is specified. They are non-refundable but may be extended in exceptional circumstances. Check your voucher terms or contact Lov spa for expiration and extension requests.

Yes, vouchers are transferable and make excellent gifts. Upgrades are possible by paying the price difference for add-ons or longer sessions when booking. Contact reception to transfer ownership or arrange upgrades prior to appointment scheduling.